Employee Services Specialist

Our Client, Healthcare Arm of prominent Saudi Business Group, is establishing Support Services Hub in Amman – Jordan is looking to hire Employee Services Specialist to be based in Amman – Jordan and reports to HR Operations Manager.

Interested candidates who meet the criteria can apply online or by forwarding their CVs directly to the below email address and put in the subject (Employee Services Specialist - Jordan)

vacancies@jordan-impact.jo

Summary:

The Employee Services Specialist is responsible for managing personnel administration and employee services across the company in Saudi Arabia and Jordan operations, ensuring employee transactions, documentation and requests are handled accurately, efficiently and in accordance with company policies and applicable requirements.

The role owns the day-to-day administration of employee contracts, personnel records, employee insurance, leave and permission requests, and manages the HR Helpdesk as the primary point of contact for employee-related requests and inquiries

Role & Responsibilities

1.     Personnel Administration & Employee Contracts

·        Manage employee personnel administration throughout the employee lifecycle, from onboarding through separation.

• Prepare, issue, renew and maintain employment contracts and related employee documentation.

• Prepare and process employment letters, salary certificates, experience certificates and other employee documents.

• Process approved employee movements, including transfers, promotions, salary changes and other employment changes.

• Maintain complete and accurate employee personnel files, contracts and supporting documentation.

• Monitor contract expiry and renewal dates and coordinate required actions with employees and management.

• Coordinate employee separation documentation, clearances and related personnel requirements.

• Ensure employee information and employment changes are accurately reflected in the HR system.

• Maintain confidentiality and accuracy of employee records and personal information.

2.    Employee Insurance & Benefits Administration

Manage employee medical and other applicable insurance administration, including additions, deletions and employee updates.

• Coordinate employee insurance requests and inquiries with the relevant providers and internal stakeholders.

• Maintain accurate insurance records and ensure employee information is updated in a timely manner.

• Support employees with insurance-related inquiries and escalate cases to providers or relevant stakeholders where required.

• Support administration of other employee benefits as applicable

3.    Leave, Attendance & Permissions

• Manage employee leave and permission requests in accordance with company policies and approval authorities.

• Review requests, ensure required approvals are obtained and maintain accurate records in the HR system.

• Monitor leave balances and support employees and managers with leave-related inquiries.

• Coordinate attendance-related employee requests and maintain the relevant documentation.

• Provide accurate leave, permission and attendance information for payroll processing where applicable.

4.    HR Helpdesk & Employee Services

• Manage the HR Helpdesk and act as the primary point of contact for day-to-day employee requests across Saudi Arabia and Jordan.

• Receive, track and respond to employee inquiries and service requests within agreed timelines.

• Provide employees with guidance on HR policies, procedures, benefits and personnel-related matters.

• Resolve requests directly where within scope and escalate cases to the appropriate HR team member when required.

• Monitor open requests and follow up to ensure timely closure.

• Maintain records of employee requests and identify recurring issues or opportunities for service improvement.

• Support the development of HR Helpdesk FAQs, standard responses and employee self-service materials.

• Monitor employee-service performance and support reporting on request volumes, turnaround times and recurring topics.

5. Payroll & HR Coordination

• Prepare and validate employee information impacting payroll, including new joiners, employee changes, leave, deductions and separations.

• Provide accurate payroll inputs to the Senior Payroll Specialist within agreed monthly cut-off dates.

• Coordinate closely with Talent Acquisition on new joiners and ensure a smooth transition from recruitment to onboarding.

• Coordinate with Finance and other internal functions on employee-related requirements where applicable.

• Support HR reporting and provide accurate employee data as required.

6. Process, Compliance & Records Management

• Ensure personnel transactions are completed in accordance with company policies and applicable Saudi and Jordanian employment requirements.

• Maintain HR documentation, templates, employee records and personnel-related SOPs.

• Support internal and external audits by providing required employee documentation and records.

• Identify opportunities to streamline, standardize and automate employee-services processes across Saudi Arabia and Jordan.

• Support continuous improvement of the employee experience and HR service delivery.