Fragrances/ Beauty /Cosmetics
Operations Manager
Confidential -A premium fragrance brand headquartered in Amman, Jordan
About the role
Operations Manager
Company
A premium fragrance brand headquartered in Amman, Jordan
Location
Amman, Jordan
Department
Operations
Reports to
CEO
Employment type
Full-time, on-site
Team responsibility
Warehouse, production, logistics and customer-support resources within the approved structure
Interested candidates who meet the criteria can apply online or by forwarding their CVs directly to the below email address and put in the subject (Operations Manager - Fragrances/ Beauty /Cosmetics -Jordan)
vacancies@jordan-impact.jo
About the Company
A premium fragrance brand headquartered in Amman, Jordan, with in-house production and sales through retail, e-commerce, social commerce and regional distribution channels.
Role Purpose
Manage end-to-end operations across order management, production coordination, inventory, warehousing, fulfillment, logistics and customer-service workflows. Ensure the business can support growing order volumes and regional expansion while maintaining product quality, delivery reliability and cost control.
Key Responsibilities
End-to-End Operations
Manage daily operational activities across e-commerce, retail, warehouse and production.
Coordinate the complete order cycle from receipt and confirmation through picking, packing, dispatch and delivery.
Maintain order accuracy, premium packing standards and reliable fulfillment.
Manage operational workflows through order management, ERP and warehouse management systems.
Establish clear responsibilities and handoffs between functions.
Warehouse and Inventory Management
Oversee receiving, storage, stock movements, picking, packing and dispatch.
Maintain accurate inventory records through cycle counts, reconciliations and investigation of discrepancies.
Manage stock allocation across retail, online and distribution channels.
Monitor stock availability, slow-moving inventory, shortages and replenishment needs.
Maintain appropriate product handling, storage and traceability procedures.
Procurement and Production Coordination
Coordinate inventory planning and demand forecasts with Sales and Marketing.
Align production schedules with sales forecasts, launch plans and stock requirements.
Oversee procurement activities within approved authority and budgets.
Monitor supplier performance, lead times and material availability.
Escalate supply or production constraints and implement corrective actions.
Logistics and Distribution
Manage courier and shipping partners against agreed service levels.
Monitor delivery timelines, failed deliveries, damages, returns and cash-on-delivery settlement cycles.
Improve last-mile delivery and reverse-logistics processes.
Coordinate replenishment to retail branches and regional shipments.
Monitor logistics costs and negotiate service improvements within delegated authority.
Customer Operations
Oversee operational handling of order issues, customer escalations, exchanges and returns.
Coordinate with Customer Service to resolve delivery and fulfillment problems promptly.
Analyze complaints and recurring issues to identify root causes.
Improve order visibility and communication between customers, support teams and logistics partners.
Commercial and Campaign Readiness
Work with Sales and Marketing to prepare for campaigns, product launches and seasonal peaks.
Confirm stock, staffing, packaging and dispatch capacity before major promotions.
Identify operational risks that could affect customer commitments.
Support regional expansion through appropriate fulfillment and distribution arrangements.
Performance, Cost and Team Leadership
Develop operating procedures, service standards and reporting routines.
Track operational KPIs and implement corrective actions.
Improve processes through automation and practical system enhancements.
Control warehousing, packaging, fulfillment and delivery costs without compromising service quality.
Lead, train and develop operational teams.
Maintain safe working practices and coordinate relevant quality requirements with responsible teams.
What you'll bring
Proposed Qualifications and Experience
Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration or a related field.
Minimum 5 years of relevant operations experience, including at least 2 years supervising teams or managing an operational function.
Strong hands-on experience in e-commerce order management, warehousing, inventory and fulfillment.
Experience in fragrances, cosmetics, beauty, retail or consumer products is preferred.
Working experience with ERP, order management and/or warehouse management systems.
Proven ability to manage couriers, delivery performance, returns and cash-on-delivery processes.
Experience coordinating procurement, production planning and demand forecasts.
Strong Excel, reporting, problem-solving and cost-control skills.
Regional shipping exposure is advantageous.
Professional proficiency in Arabic and English.
Suggested Performance Measures
Order accuracy and on-time dispatch.
On-time delivery and successful delivery rate.
Inventory accuracy and stock availability.
Order processing time and fulfillment cost per order.
Return, damage and customer-complaint rates.
Cash-on-delivery reconciliation timeliness.
Production-plan adherence and campaign readiness.
Team productivity and operating-budget performance.