Information Technology
IT Administrator / IT Generalist
Confidential Manufacturing & Industrial Company
About the role
Job Description — IT Administrator / IT Generalist
Company: Confidential – Industrial
Location: Jordan
Department: Information Technology
Reports to: Designated Department Head / General Manager
Employment Type: Full-time, on-site
Monthly Salary: JOD 900–1,100, depending on qualifications and experience
Interested candidates who meet the criteria can apply online or by forwarding their CVs directly to the below email address and put in the subject (IT Administrator / IT Generalist - Jordan)
vacancies@jordan-impact.jo
Role Purpose
Maintain reliable, secure, and efficient IT services across the company’s offices and manufacturing facilities. The role provides hands-on responsibility for IT infrastructure, systems administration, user support, cybersecurity, backups, and coordination with external technology providers.
Key Responsibilities
IT Infrastructure and Systems Administration
Administer and maintain servers, desktops, laptops, printers, and related IT equipment.
Manage Windows environments, Active Directory, user accounts, access permissions, and shared folders.
Administer Microsoft 365 services, including email, Teams, OneDrive, and SharePoint, where deployed.
Monitor system performance, troubleshoot faults, and implement timely updates and patches.
Maintain accurate records of IT assets, software licenses, configurations, and warranties.
Network Administration
Maintain LAN, Wi-Fi, internet connectivity, switches, routers, firewalls, and VPN connections.
Diagnose network issues and coordinate resolutions with internet providers and technical vendors.
Maintain secure connectivity between offices, warehouses, and manufacturing facilities.
Document network configurations and support appropriate separation of business and industrial networks.
Technical Support
Provide first- and second-line technical support to employees.
Install, configure, and troubleshoot hardware, software, email, and peripheral devices.
Manage IT onboarding and offboarding, including equipment allocation and access changes.
Track support requests and resolve issues according to operational priority.
Guide employees on effective and secure use of company systems.
Cybersecurity and Business Continuity
Maintain endpoint protection, firewall controls, multifactor authentication, and access security.
Monitor security alerts and escalate suspected incidents promptly.
Perform scheduled backups and verify recovery through documented restoration tests.
Maintain IT recovery procedures and support business continuity planning.
Promote awareness of phishing, password security, and safe handling of company information.
Business Applications and Manufacturing Support
Support ERP and other business applications, coordinating technical issues with system providers.
Assist finance, procurement, inventory, HR, and production users with application access and troubleshooting.
Support attendance systems, access control, CCTV connectivity, and IP telephony, where applicable.
Coordinate IT requirements for plant-related systems with engineering teams and authorized vendors.
Ensure changes affecting industrial systems are approved and coordinated with responsible plant personnel.
Vendor Management and IT Controls
Coordinate maintenance contracts, software subscriptions, license renewals, and vendor support.
Obtain technical quotations and recommend suitable equipment and services.
Maintain IT procedures, support records, and technical documentation.
Assist with IT budgeting, equipment replacement planning, and system improvements.
Follow site safety requirements when working within manufacturing areas.
What you'll bring
Qualifications and Experience
Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.
3–5 years of relevant experience in IT administration, infrastructure support, or a broad IT generalist role.
Experience in a manufacturing or industrial environment is preferred.
Practical knowledge of Windows Server, Active Directory, Microsoft 365, and desktop support.
Working knowledge of TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs, and wireless networks.
Experience with backups, endpoint security, patch management, and access controls.
Familiarity with virtualization platforms and ERP support is an advantage.
Relevant Microsoft, CCNA, CompTIA, or cybersecurity certifications are preferred.
Good communication skills in Arabic and English.
Core Competencies
Hands-on troubleshooting and practical problem-solving.
Strong service orientation and responsiveness.
Attention to detail, confidentiality, and accountability.
Ability to prioritize issues affecting business and production continuity.
Effective coordination with users, technical vendors, and plant teams.
Ability to work independently and provide occasional support outside normal working hours when required.
Key Performance Indicators
Availability and reliability of critical IT services.
Timely resolution of support requests.
Successful backups and verified restoration tests.
Timely completion of security updates and access changes.
Accuracy of IT asset and license records.
User satisfaction and effective vendor issue resolution.